Last Updated: June 2026

At NOOR – The House of Abaya, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully to understand your rights and the conditions for returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms outlined below.

Return Eligibility

You may request a return within 14 days of receiving your order, provided that the item meets the following conditions:

  • The item is unused and unworn.

  • All original tags and labels remain attached.

  • The item is returned in its original packaging.

  • The item is free from stains, perfumes, makeup, or damage.

  • Proof of purchase or order confirmation is provided.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or refunded unless they are faulty or damaged:

  • Earrings and pierced jewellery

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Products marked as “Non-Returnable”

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

  • Your order number

  • Clear photographs of the product

  • Photos of the packaging

  • A brief description of the issue

Once verified, we will arrange a replacement, exchange, or full refund where applicable.

How to Return an Item

To initiate a return:

  1. Contact our customer support via email.

  2. Include your order number and reason for the return.

  3. Wait for return instructions and approval.

  4. Securely package the item in its original packaging.

  5. Ship the item to the return address provided by our support team.

Please do not send returns without prior approval, as they may not be accepted.

Return Shipping Costs

Unless the return is due to our error (incorrect, damaged, or defective item), customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.

If approved:

  • Refunds will be processed within 5–10 business days.

  • The refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

You will receive an email confirmation once your refund has been processed.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.

  • Contact your credit card provider or bank, as processing times may vary.

  • If you still have not received your refund after several business days, please contact our customer support.

Exchanges

We currently offer exchanges only for:

  • Defective products

  • Damaged items

  • Incorrect products received

If you need a different size or colour, please contact our support team, and we will do our best to assist based on product availability.

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure after delivery.

International Orders

International customers are responsible for any customs duties, import taxes, or local fees imposed by their country.

Shipping charges and customs fees are non-refundable unless required by law.

Refund Exceptions

Refunds may be refused if:

  • The returned item has been worn or used.

  • Original tags or packaging are missing.

  • The product has been damaged after delivery.

  • The return request falls outside the eligible return period.

  • The item is classified as non-returnable.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, our customer support team is happy to assist you.

NOOR – The House of Abaya

Email:
info@noorthehouseofabaya.com

We aim to respond to all refund and return enquiries within 2–3 business days.

Customer Satisfaction

Your satisfaction is our priority. We are committed to providing premium-quality products and excellent customer service. If something isn’t right with your order, we’ll work with you to find the best possible solution.