Last Updated: June 2026

At NOOR – The House of Abaya, your privacy is important to us. We are committed to protecting your personal information and ensuring that your shopping experience is safe, secure, and transparent. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or shop with us, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

Order Information

  • Products purchased

  • Order history

  • Payment confirmation

  • Shipping preferences

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and confirm your orders.

  • Deliver products to your preferred address.

  • Provide customer support and respond to enquiries.

  • Send order confirmations and shipping updates.

  • Improve our website, products, and services.

  • Personalize your shopping experience.

  • Prevent fraud and unauthorized transactions.

  • Comply with legal and regulatory obligations.

  • Send promotional emails and offers (only if you have subscribed).

Payment Security

Your payment security is our priority.

All online payments are securely processed through trusted third-party payment providers using encrypted payment gateways.

NOOR – The House of Abaya never stores your debit card, credit card, or banking information on our servers.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart.

  • Keep you logged in.

  • Save your preferences.

  • Analyse website traffic.

  • Improve website performance.

  • Provide a personalized shopping experience.

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Sharing Your Information

We value your trust and never sell or rent your personal information.

Your information may only be shared with trusted third parties when necessary, including:

  • Shipping and courier partners

  • Payment processors

  • Website hosting providers

  • Marketing service providers (where applicable)

  • Government or legal authorities when required by law

Each third party is required to protect your information in accordance with applicable privacy regulations.

Data Security

We implement industry-standard technical and organizational security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we take every reasonable precaution to protect your information, no online transmission or electronic storage method can be guaranteed to be 100% secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Maintain business records.

  • Comply with legal and tax obligations.

  • Resolve disputes and enforce our policies.

When your information is no longer required, it is securely deleted or anonymized.

Marketing Communications

If you subscribe to our newsletter, we may occasionally send you:

  • New collection launches

  • Exclusive promotions

  • Seasonal sales

  • Style inspiration

  • Brand updates

You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal data.

  • Restrict or object to data processing.

  • Withdraw your consent for marketing communications.

  • Request a copy of your personal information.

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

NOOR – The House of Abaya

Email:
info@noorthehouseofabaya.com

We aim to respond to all privacy-related enquiries within 2–3 business days.

Your Privacy Matters

At NOOR – The House of Abaya, we believe trust is built through transparency. Protecting your personal information is an important part of delivering the premium shopping experience our customers deserve.